“TeamMates” are verified and background checked through our customer support with assistance from an online service named Certn. Certn is an established company that builds smarter hiring solutions for businesses across a number of industries such as HandyMate.
Cancellation may occur anytime before the “TeamMate” sets his or her status to “on the way”. Within the app you can check your orders with the “TeamMate” and choose to cancel the booking. If you cancel after the “TeamMate” has set his or her status to “on the way” then a cancelation fee will be charged.
Following the completion of a job, your “TeamMate” will send you an invoice and you will be prompted for your payment information. All payments are cashless and processed through a service provider named Stripe that handles payments for other reputable businesses such as Uber and Lyft. HandyMate accepts all major credit and debit cards.
“TeamMates” come from a variety of backgrounds and work experience. They are independent contractors who work for themselves and are not employed by HandyMate. “TeamMates” are not licensed professionals. HandyMate does not offer licensed professional services.
The HandyMate app offers a safe platform through which contractor services and clients can interact without exchanging personal information.